The Golden Globes Award is a platform established to confer awards on moviemakers in Hollywood and other international films industries worldwide. In 2019, the gathering of the crème de la crème in Hollywood and beyond converged in Los Angeles for the 76th golden globe awards. Let’s talk about the gold jewellery editor section instead of the awardees only, especially as we saw some fantastic pieces. The golden globe award usually sets the tone for the jewelry industry every year, and this year is not expected to be any different.

In this article, we will consider some of the best jewellery looks that caught our fancy during the event and how their owners rocked them to get the perfect look. Enjoy as you read along.

Tiffany Aurora Necklace

Lady Gaga herself needs no introduction because of her indelible mark in the music industry, political landscape, and other fields she is playing prominent roles. But Lady Gaga seemed to be in a different mood throughout the award night at the golden globe in 2019. It is not because she is Lady Gaga, a musical goddess, but more about the Tiffany Aurora Necklace she put on for the award night.

For Lady Gaga, that night was so special because the event was her first major outing in an international event for the year. Therefore, she had the necklace custom-made for what she refers to as a “Special Moment.” Gag’s stylists, Sandra Amador and Tom Eerebout, revealed that the necklace was set with over 100-carats of diamonds, while Gaga herself crowned the masterpiece with a cluster of Tiffany cluster earrings to show why she is the symbol of creativity and iconic styles.

Harry Winston

Traditionally, the golden globe award is specifically an award night. But in recent times, it has become the best platform to display the best clothing line and jewellery designers. This is where you get to witness firsthand the works of Harry Winston, who scored a double win with Nicole Kidman, a nominee for an award in the best performance category. For the night, it was not just about Nicole Kidman’s nomination or outfit. It was more about the 37.62-carat secret cluster diamond bracelet and river pirouette diamond rings.

Aside from Nicole, another celebrity worth mentioning on the award night adorned in Harry Winston’s piece was Isla Fisher, the wife of actor Sacha Baron. This fantastic piece of jewellery was said to be worth $5.5 million. This includes a diamond set in platinum of 73.55 carats necklace, 8.95-carat earrings, and two rings estimated to be 2.34 and 6.57 carats, respectively. On the award night, other stars in Harry Winston were Alison Brie, Patricia Clarkson, and Kristen Bell.


Before Bulgari was purchased in 2011 by LMVH, it had set a reputation as a strong brand in the jewelry industry. So, it is not so surprising the brand remained at the top in the 2019 jewelry area of the 2019 golden globe award. Both Lupita Nyong’o and Charlize Theron sparkled in Bulgari’s finest at the award gala-night. With several golden globe award nights still coming up, it’s always a pleasure to look out for what Bulgari brings to the table in subsequent award ceremonies.

Final thought

Since time immemorial, jewellery has been known as one of the most effective ways to glamorize any look. It’s always fascinating to see how celebrities complement their luxurious clothing at various events with these stunning pieces. This article has considered some of the best jewellery looks from the 2019 Golden Globe event.

Booming Geriatric Population Fueling Expansion of Wound Care Biologics Market

According to the estimates of the market research company, P&S Intelligence, the market will progress at a CAGR of 7.0% from 2019 to 2024 (forecast period). The surging population of geriatric people, growing prevalence of burns and accidents, soaring number of surgeries, and increasing occurrence of chronic wounds are the major factors propelling the growth of the market across the globe.

Get Detailed COVID-19 Impact Analysis on the Wound Care Biologics Market

According to the World Population Ageing 2020 report published by the United Nations Department of Economic and Social Affairs (UNDESA), the population of people aged 65 years or above will rise from 727 million in 2020 to more than 1.5 billion by 2050. Since geriatric people have weaker body functions and thus, they need longer recovery time periods for healing from wounds, their growing population is propelling the worldwide demand for wound care biologics.

Additionally, non-fatal burns are the major cause of morbidity all over the world. Wound dressing products, such as sponge, collagen dressings, gauzes, bandages, hydrogel dressings, and hydrocolloid dressings, play a crucial role in treating burns. Depending on product, the market is classified into skin substitutes, growth factors, collagen-based, cell-based, and enzyme-based. Out of these, the skin substitutes category is predicted to demonstrate the fastest growth in the market in the coming years.

Geographically, the Asia-Pacific (APAC) and North American regions are predicted to account for more than 65% of the revenue share in the wound care biologics market in the forthcoming years. This is credited to the existence of several market players, growing healthcare expenditure, and surging research and development (R&D) activities in the region. The European region is also exhibiting rapid expansion, on account of the growing incidence of burns in the regional countries, such as Germany, which is predicted to dominate the regional market in the coming years.

Hence, the demand for wound care biologics will soar in the coming years, mainly because of the rising prevalence of chronic wounds and mushrooming population of geriatric people all over the world.

Contact Center Outsourcing: The Ideal Fit Across Industries

Delivering an excellent customer experience is a top priority for all enterprises. In fact, customer satisfaction sets the foundation for the success of a business. Your competitors might be offering similar products and services as you. The experience you deliver to your customers, however, can become a key point of differentiation for you. And, built consistently over each interaction, a good customer experience can convert your customers into loyal brand advocates.

Make it a key objective in your strategy to get a deeper understanding of your customers’ psyche. In addition, invest in platforms that can optimize your process costs, deliver efficiency, and take care of a bulk of your work for you. And this is where a contact center shines.

How Outsourcing Benefits the Business World
The modern contact center is agile, robust, and cost-effective. Contact center outsourcing can empower your organization to leverage cutting-edge technology and expert human resources in order to achieve the best results for your business and drive success. Contact center outsourcing companies offer a myriad of benefits due to their superior infrastructure and in-house technology, including CRM, VOIP, knowledge management, productivity management, and more.

Contact center outsourcing enables companies across industries to solely focus on their core business activities while considerably saving their resources and optimizing costs.

What is a Contact Center and Why is it Essential?
A contact center is the point of confluence that centrally manages and controls customer interactions across all channels. Contact center brings together expert agents who engage with customers and resolve their queries through multiple channels, including phone calls, live chats, email, social media, and more. Additionally, contact centers help make the operational processes more streamlined, specialized, and efficient.

Contact centers are renowned for prioritizing technology and regularly invest in upgrading their infrastructure. In fact, many outsourcers leverage Natural Language Processing (NLP) and Artificial Intelligence (AI) to make advanced chatbots that can rapidly solve customer issues and offer 24*7 access to support services.

Pros and Cons of Contact Center Outsourcing
The outsourcing market has seen a lot of development over the years. To leverage contact center outsourcing the right way, it is important to take a look at the multiple benefits it has to offer, that tower over the potential cons.


Centralized control and management
Reduced infrastructure and operational costs
Uniform customer communications across all channels
Flexibility to scale up or ramp down based on varying demand
Peak management to meet customer
Actionable insights based on data
Personalized content and customer engagement
Real-time chat through AI-based bots
Faster turnaround time for query resolution
Customer response management
In-house technology and knowledge management platforms
Smoother operations and enhanced customer experience

Lack of control over quality and service delivery
Potential hidden costs
Confidentiality or security breach risks
The pros of partnering with an outsourcer vastly outweigh the cons. And, you can further minimize the cons by selecting the ideal outsourcing partner.

The Growth of Contact Center Outsourcing Across Industries
The contact center outsourcing industry is experiencing growth across all industries and locations. The global business process outsourcing market is not showing any signs of slowing down. In fact, research estimates that the outsourcing market is expected to reach 8.5% CAGR from 2021 to 2028. A key factor for this growth across the globe is the ability of contact centers to be scalable and respond rapidly to the changing market dynamics. Other reasons include data analytics, cloud computing, and AI-based workflows that empower contact centers to be more agile and efficient.

The past two years, especially, have made it abundantly clear that business agility is a must-have. Therefore, it makes logical sense for companies to engage with contact centers in order to delegate tasks, optimize costs, and concentrate on their core business functions.

Contact Center for Banking
Banks and financial institutions are usually ahead of other industries when it comes to tech adoption and prioritizing their digital investments. By enlisting a business process outsourcing provider, banks can expend their time and resources for focusing on core banking activities. Contact center for banking can help them personalize customer engagement, leverage AI-based workflows for improved chatbots and faster query resolution, and enhance customer experience. What’s more, contact centers can efficiently handle a bulk of the high call volumes that banks have to deal with, thereby taking a considerable load off a bank’s internal employees.

Contact Center for e-Commerce
E-commerce players already have a lot on their plate that they need to deal with. Contact center outsourcing for e-commerce can simplify their workflows and leverage a vast array of resources that can help them boost sales, such as helping clients complete their purchase journeys online and reaching out to customers who abandon their carts. Furthermore, e-commerce players deal with varying demand volumes based on seasons, or even different times of the day. Outsourcing companies, with their ability to scale up and ramp down, can ensure that e-commerce organizations do not need to stress about workforce management and handling hiring/layoffs based on the rapidly changing requirements.

Contact Center for Healthcare
Healthcare providers already have a lot on their plate. And, their core business activities are very critical to ensure patient safety and wellbeing. A contact center for healthcare can take care of many transactional operations, including managing patient appointments, medical records, patient history, past interactions, consultation reminders, and more. Additionally, business process outsourcing can help the healthcare industry seamlessly manage communication across multiple touchpoints, such as phone calls, chats, emails, and social media grievances.

Why Outsourcing is a Business Imperative
Customer experience has now become the be-all and end-all of business growth and success. A survey by American Express found out that after a single instance of poor customer service, 33% of consumers switch their brand preferences. Another survey by Microsoft suggests that 95% of organizations hold the belief that customer service is critical for ensuring brand loyalty.

The impact customer experience can have on your bottom line cannot be stated enough. In such scenarios, outsourcing a few of your processes can increase your customer satisfaction levels by leaps and bounds and provide you with enough time to focus on your core business activities.

Direct Primary Care, Direct Care and Concierge Medicine Defined

What is does Direct Care Group do and how is it different from concierge medicine? Or, more generally, what is direct care/direct primary care and how is it different from concierge medicine?

We receive this question frequently. Since we are operating in a relatively new niche within a growing industry there are many terms used to reference our business. A century or so ago, the automotive industry was in a similar stage of development and their products carried many different names. Automobile. Wagon. Cab. Motorcar. Jalopy. It’s generally understood that each of these terms is synonymous with “private, personal, internal combustion transportation machine.”

In the medical industry, references to concierge medicine include: direct primary care, celebrity medicine, private doctors, personalized medicine, private medicine, elitist-sounding phrases, or direct care (as we prefer). Direct primary care (or simply direct care) is just another term for concierge medicine.

A broad definition of concierge medicine includes several key attributes. By any name, it is a format in which: doctors see fewer patients; patient access to a doctor in person, by phone or email is enhanced; an ‘executive physical’ is included; and patients are charged an annual or monthly fee. Benefits to patients consist of a better relationship with their doctor, more preventative medicine including wellness and nutrition, and overall enhanced wellbeing as demonstrated by fewer trips to the hospital. Physicians see an improved lifestyle, ability to focus on their craft, and stability of income.

Within the current discussion and nomenclature surrounding the product, there is little to no differentiation or coherent brand identity. There is no standard for a “premium” concierge offering nor is there a clear “entry level” version. In fact, there is little product development or marketing outside of broad, generic themes. As the industry grows, however, these types of distinctions will become more and more apparent and dichotomies will evolve.

At present, the most easily identifiable differentiator is price. Independent doctors charge from $1,000-$6,000 per year per patient, MDVIP doctors charge $1,500-$2,000, and at the high end, MD Squared charges about $50,000 per year per family. Features and benefits generally trend with the expenditure to some degree. But… these practices are indiscriminately referred to as concierge medicine, direct primary care, and etc. regardless of price or offering.

Upon close inspection two major distinctions emerge. Surprisingly (or not) they are rarely identified by how a practice is referenced and neither is clearly explained or promoted.

First: Hybrid vs. Pure (Patient Conversion)

In most cases, a doctor will complete a process whereby his patient base is solicited to join a new concierge arrangement. In a pure practice, patients’ options are to either continue on with their current doctor in the new program with 24/7 access, same or next day scheduling, longer appointments, wellness and nutrition, and more or to find a new doctor. In the hybrid model, the doctor retains those patients which do not wish to convert to the new format. While the ratio of hybrid to pure concierge practices is unclear, the differences are not.

Consider a long, transoceanic flight with a hybrid passenger cabin. Coach passengers are directed past roomy, premier lounge chairs on their way to tight, upright seats. Imagine the same flight attendants prioritizing between serving champagne flutes in first class and stale peanuts in steerage. Hybrid concierge practices are the healthcare embodiment of this system. In these practices, doctors are awkwardly juggling two classes and a large number of patients. While concierge patients get a special contact number, they cannot truly get the same quality of care as in a pure model since their doctor is still seeing upwards of 1,000 patients.

In pure practices, a clear distinction is made upon conversion that a doctor’s practice is at once a concierge practice. Each of her patients receives the same treatment and no uncomfortable jockeying takes place at the office. Each patient has 24/7 access and the doctor does not have to make the precarious – and ethically questionable – judgment call of the urgency of a patient’s condition versus their established payment arrangement.

Second: Insurance (Revenue Streams)

Not all concierge bills are built the same. Some concierge doctors rely on private insurance and Medicare for a portion of their revenue. By taking insurance, they may also be subjecting their patients to co-pays and co-insurance. When reviewing an annual $1,800 fee, it may be easy to overlook the additional per visit fees and find it a bargain compared to a $3,000 sticker price.

Health insurance (as it exists today) in concierge medicine complicates the relationship for patients and increases financial and regulatory risk for doctors. As Washington changes the face of healthcare delivery (including Medicare’s inclusion of executive physicals as a covered expense) the window for concierge doctors to find revenue outside of direct patient billing is closing. This means one of two things: doctors out of business or hefty rate hikes for those practices relying on insurance reimbursement.

Like price point, hybrid/pure and insurance factors create divergent experiences, yet practices across the spectrum are collectively referred to as concierge medicine, private medicine, direct primary care, etc.


In practice, we at Direct Care Group define direct primary care (or direct care) as a concierge medicine experience where each patient has the potential for the same direct relationship with their health care providers. Patients have enhanced access, are given the time necessary for quality treatment, and receive whole-lifestyle care of a primary care physician and his team. Our doctors’ all-inclusive fees are moderately priced, their offices are pure concierge practices, and we do not require insurance for visits.

How long will hybrid operations in which a doctor provides some patients with a “Cadillac” product and others “Chevy” service last? How many offices depending on co-payments, co-insurance, and reimbursement from private or public health insurance will continue to operate successfully? Will these healthcare models go the way of the steam engine? We’re not sure, but we believe the solution is direct care – which is why we’ve based our business on it.

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